Help centre

No. You set the goal — drink less, take a break, stop altogether, or nothing at all while you work out what you want. You can change it whenever, and there is no target you are failing against in the meantime.

Less than you would think. A drink takes seconds to log, and a daily check-in takes about two minutes.

Some views do need a little history before they can say anything useful: Felt Benefits needs at least three check-ins, and your first weekly summary needs check-ins on a few separate days. Until then they tell you what is still missing rather than showing an empty chart.

It is the Urge Toolkit — the screen to open when you want a drink and would rather not act on it straight away. Breathe, Ride it out, Ground yourself, Hear my why, Distract me and Drink water, plus crisis support underneath them.

Nothing resets. There is no streak to break and no counter that sends you back to day one. Log it if you want to — the pattern it reveals is the part that helps.

An AI coaching companion you talk to out loud. She knows your triggers, your goal and the reason you started, so conversations carry over instead of starting from scratch.

She is not a therapist, doctor or clinician, and she can get things wrong — the app says so on screen. For anything affecting your health, speak to a qualified professional.

Yes. The button opens voice coaching and begins connecting straight away, so you are not tapping twice at a moment when that matters. Tap the microphone to stop.

A call shorter than three seconds is not charged at all.

Coaching draws on credits roughly in proportion to how long you talk — about one credit to start a call and a little under six for each minute after that. When you hang up the app tells you what the call cost.

Premium includes 1,300 credits a month. If you need more, credit packs of 250, 750 and 1,500 are available and are consumed as you use them.

Premium coaching is generous but not unlimited — fair-use bands keep the service available for everyone. Staying inside your monthly credits is the normal band; going beyond it is flagged as higher than usual. Current limits are shown in the app.

Yes. Logging, check-ins, progress, the Urge Toolkit, your saved “why” and the crisis resources all work without her.

Free, permanently: the safety tools and crisis resources, your saved “why”, drink logging and daily check-ins.

Premium: voice coaching with Lora, personalised memory, and the longer 30- and 90-day views of your felt benefits.

Seven days of Premium. Monthly is $12.99, yearly is $99.99 — about $8.33 a month, roughly 36% less. Prices appear in your local currency at the point of purchase.

If the trial was started through a store with a payment method attached, it converts into a paid subscription unless you cancel at least 24 hours before it ends.

Through the store you bought it from — Google Play or your Apple account settings. We cannot cancel a store subscription on your behalf.

Uninstalling the app does not cancel it, and neither does deleting your account.

Refunds follow the store’s policy, so requests go to Apple or Google rather than to us. Credit packs are consumed as you use them and are not refundable except where the law or store policy requires it.

You and your coach. There is no feed, no followers and nothing shared by default. You can invite one trusted person for accountability, and remove them again — until you do, nobody else is looking.

There is no self-serve export in the app. Depending on where you live you have the right to a copy of your data, and you can request one by contacting us — we will handle it.

Profile → Delete Account. It is not reversible, and it does not cancel an active subscription — do that in your app store separately.

The delete-account page sets out exactly what is removed and what is kept in anonymised form for financial record-keeping.

No. Your logs and reflections are not sold, and health data is never used for advertising or to build advertising profiles. The business model is the subscription.

Yes. Profile → App Lock requires your fingerprint or device unlock every time the app opens, even when the phone is already unlocked. You choose when it re-locks: immediately, or after 30 seconds, a minute or five minutes in the background.

Your biometric data never leaves your device.

Only if you allow them, and they are reminders you have opted into — a nudge before a high-risk window, or a prompt to check in. You can turn them off in Profile at any time.

Partly. The crisis resources and your saved “why” are designed to work without a connection. Coaching, syncing and insights need one.